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Exceptions

15 open, $283K in cost or cargo value at risk. Work them from most to least severe.
  • CriticalOpenCustomsEXC-1051

    Customs hold: invoice value mismatch

    SHP-26112 · Kestrel Electronics · Kaohsiung to Hamburg · Ever Gifted

    German customs flagged a difference between the commercial invoice and the declared value. The containers cannot leave the terminal until a corrected invoice is filed, and free time has already run out.

    Impact
    Demurrage accruing daily
    Cost at risk
    $3,100
    Raised
    1h ago
  • HighOpenDemurrageEXC-1054

    Free time ends tomorrow at Rotterdam

    SHP-26109 · Nordvik Living · Ningbo-Zhoushan to Rotterdam · MSC Elodie

    Four containers are still at the terminal and no trucking is booked yet. Demurrage starts at $175 per container per day.

    Impact
    $700 a day once free time ends
    Cost at risk
    $2,800
    Raised
    6h ago
  • HighOpenTemperatureEXC-1053

    Reefer waiting at anchor off Singapore

    SHP-26140 · Elbe Pharma · Hamburg to Singapore · Maersk Seville

    Maersk Seville has been at anchor for more than a day. The reefer is holding +5.0 °C on vessel power, but the berth window keeps slipping. Check telemetry every four hours until it berths.

    Impact
    Cold chain at risk
    Cargo value at risk
    $240,000
    Raised
    20h ago
  • HighOpenRerouteEXC-1043

    Rerouted via the Cape of Good Hope

    SHP-26118 · Nordvik Living · Ningbo-Zhoushan to Rotterdam · MSC Aurelia

    Same diversion as SHP-26117. Nordvik's sofa range for the spring catalogue now lands 9 days late.

    Impact
    +9 days to arrival
    Delay
    +9d
    Cost at risk
    $4,200
    Raised
    6d 3h ago
  • MediumOpenDocumentsEXC-1055

    VGM not submitted, cut-off in under a day

    SHP-26149 · Solano Fresh · Valencia to New York / New Jersey · MSC Rania

    The verified gross mass for both reefers has not been filed. Without it the carrier will not load the containers.

    Impact
    Risk of missing the sailing
    Raised
    4h ago
  • MediumOpenDemurrageEXC-1056

    One container still at the terminal after free time

    SHP-26110 · Brightline Apparel · Shenzhen (Yantian) to Los Angeles · Ever Brave

    Two of three containers were picked up. The third is waiting for a chassis and is now accruing demurrage.

    Impact
    Demurrage accruing daily
    Cost at risk
    $980
    Raised
    9h ago
  • MediumOpenCongestionEXC-1050

    Vessel waiting for a berth at Los Angeles

    SHP-26142 · Brightline Apparel · Shenzhen (Yantian) to Los Angeles · Ever Bright

    Ever Bright is at anchor in San Pedro Bay. The terminal now expects to berth it tomorrow afternoon, about three days behind schedule.

    Impact
    +3 days to discharge
    Delay
    +2.9d
    Cost at risk
    $2,400
    Raised
    1d 17h ago
  • LowOpenCongestionEXC-1052

    Anchored off Rotterdam, waiting for a berth

    SHP-26141 · Atlas Agro Machinery · Savannah to Rotterdam · CMA CGM Orinoco

    CMA CGM Orinoco is waiting at the Maas anchorage. Berthing is expected this afternoon.

    Impact
    +1 day to discharge
    Delay
    +1d
    Raised
    17h ago
  • LowOpenDelayEXC-1045

    Late departure from Rotterdam

    SHP-26127 · Atlas Agro Machinery · Rotterdam to Savannah · MSC Savona

    MSC Savona sailed 20 hours behind schedule after a crane breakdown. The carrier expects to recover part of the delay at sea.

    Impact
    +20 hours to arrival
    Delay
    +20h
    Raised
    2d 1h ago
  • LowOpenDocumentsEXC-1044

    Revised packing list pending

    SHP-26131 · Indus Weave Textiles · Nhava Sheva to Genoa · ZIM Sapphire

    The consignee asked for roll-level weights on the packing list before the vessel reaches Genoa.

    Impact
    Needed before the customs filing
    Raised
    3d 5h ago
  • CriticalInvestigatingRerouteEXC-1042

    Rerouted via the Cape of Good Hope

    SHP-26117 · Lumen Solar Systems · Ningbo-Zhoushan to Rotterdam · MSC Aurelia

    MSC Aurelia is sailing around Africa instead of through Suez. Arrival in Rotterdam moved by 9 days, which puts Lumen's January installer launch at risk.

    Impact
    +9 days to arrival
    Delay
    +9d
    Cost at risk
    $18,400
    Raised
    6d 3h ago
  • HighInvestigatingCustomsEXC-1049

    Selected for a US customs exam

    SHP-26113 · Golden Gate Home Goods · Shanghai to Oakland · COSCO Shipping Virgo

    Both containers were moved to the exam station in Oakland. Release usually follows 2 to 4 days after the exam.

    Impact
    +3 days, $1,850 in exam fees
    Delay
    +3d
    Cost at risk
    $1,850
    Raised
    2d 6h ago
  • HighInvestigatingRerouteEXC-1047

    Cape routing adds 11 days to the Felixstowe arrival

    SHP-26134 · Kestrel Electronics · Shenzhen (Yantian) to Felixstowe · Ever Gentle

    Ever Gentle diverted south of Africa. Kestrel UK wants options to air freight 20 pallets of smart speakers ahead of the main shipment.

    Impact
    +11 days to arrival
    Delay
    +11d
    Cost at risk
    $9,600
    Raised
    8d 22h ago
  • MediumInvestigatingRolloverEXC-1048

    Booking rolled to the next sailing

    SHP-26147 · Kestrel Electronics · Shenzhen (Yantian) to Rotterdam · CMA CGM Corail

    The carrier overbooked the original sailing and moved the three containers to CMA CGM Corail, one week later.

    Impact
    +7 days to departure
    Delay
    +7d
    Raised
    1d 2h ago
  • LowInvestigatingTemperatureEXC-1046

    Short temperature deviation on one reefer

    SHP-26125 · Elbe Pharma · Hamburg to New York / New Jersey · Dresden Express

    One container logged +5.8 °C for 40 minutes during a power switch and has held +5.0 °C since. The quality team is reviewing the logger data.

    Impact
    Stayed within +2 to +8 °C
    Raised
    1d 10h ago

Work queue

11 open tasks across the operations team

Due in 24 hours · 8

  • Check reefer telemetry and log the readings

    SHP-26140Due in 3hmedium

    Lina Haddad
  • Get the corrected commercial invoice from the shipper

    SHP-26112Due in 6hhigh

    Priya Raman
  • Confirm the new berth window with the terminal

    SHP-26142Due in 8hmedium

    Tomás Reyes
  • Ask Evergreen for a free time extension

    SHP-26112Due in 10hmedium

    Priya Raman
  • Arrange a chassis for the last container in Los Angeles

    SHP-26110Due in 12hmedium

    Kenji Watanabe
  • Submit the VGM for both reefers

    SHP-26149Due in 18hhigh

    Marco Bellini
  • Book trucking for 4 containers in Rotterdam

    SHP-26109Due in 22hhigh

    Kenji Watanabe
  • Invoice Nordvik for the delivered shipment

    SHP-26108Due in 1dlow

    Lina Haddad

Later · 3

  • File the ISF with US customs

    SHP-26148Due in 1d 12hhigh

    Priya Raman
  • Walk Lumen through the Cape routing options

    SHP-26117Due in 2dhigh

    Lina Haddad
  • Send the arrival notice to the consignee

    SHP-26126Due in 3dlow

    Marco Bellini

Recently completed · 1

  • Confirm the export customs filing in Hamburg

    SHP-26143Done 2h ago

    Kenji Watanabe